fan experiece support team
Ecommerce
Order
Fulfillment
Specialist
Job Summary
We are seeking an organized and detail-oriented individual to join our e-commerce fulfillment team. The successful candidate will be responsible for ensuring that customer orders are processed, picked, packed, and shipped accurately and efficiently.
​
Key Responsibilities:
-
Receive and process customer orders in a timely and accurate manner.
-
Pick, pack, and ship customer orders according to established procedures.
-
Ensure that orders are packaged and shipped securely to minimize damage.
-
Communicate with customers and team members regarding order status and any issues that arise.
-
Monitor inventory levels and order stock as needed to ensure that products are always in stock.
-
Maintain a clean and organized warehouse, including cleaning and organizing stock.
-
Being able to support any location that may need help
Qualifications:
-
High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
-
1+ years of experience in a warehouse or similar environment a plus but not necessary.
-
Strong organizational and time management skills.
-
Ability to lift up to 10-50 pounds regularly.
-
Proficient with Microsoft Office and other relevant computer software.
-
Strong attention to detail and ability to work independently and as part of a team.
Working Hours: Full-time, flexible schedule
​
If you are an organized individual with a passion for ensuring that customer
orders are fulfilled accurately and efficiently, we encourage you to apply!
Ecommerce Customer Service Specialist
Job Summary
We are seeking a guest-focused individual to join our e-commerce customer service team. The successful candidate will be responsible for providing exceptional customer support through various channels, including email, phone, and live chat.
​
Key Responsibilities:
-
Respond to customer inquiries in a timely and professional manner.
-
Resolve customer complaints and provide solutions to customer issues.
-
Maintain a thorough knowledge of the company's products, policies, and procedures.
-
They will also become well-versed in our back end administration of our e-commerce platform.
-
Respond to customer requests for information on order status, product availability, and shipping details.
-
Document all customer interactions in the company's database.
-
Meet or exceed performance metrics for customer satisfaction, response time, and resolution time.
-
The ability to pull, process, and package online orders in a warehouse environment
Qualifications:
-
High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
-
1+ years of experience in customer service, preferably in an e-commerce environment.
-
Excellent written and verbal communication skills.
-
Ability to work independently and as part of a team.
-
Strong organizational and time management skills.
-
Proficient with customer service software, email, and live chat tools.
-
Ability to work a flexible schedule including holidays, weekends, nights, opening/closing shifts.
-
Must be able to work in a fast-paced environment with a sense of urgency
​
Working Hours: Full-time available only
Location: Lubbock, Tx (non-remote)
If you are passionate about providing exceptional customer service and want to join a family oriented and growing company, we encourage you to apply!